We will process the order on a first come first serve basis, unless a specific time is agreed upon when accepting the order. Our team will do everything they can to get your food out to you at the best quality and in a timely manner. We are currently using outsourced delivery through Grab Express, with a food box request to keep food at the proper temperature during transit. The customer is responsible to cover this charge and it is calculated by Grab, based on their distance fee algorithm. If there are any issues with delivery please let us know and we will forward the issue to Grab and do what we reasonably can on our side to address the problem.